Shipping & Return Policy
- Due to the nature of our products ALL SALES ARE FINAL!
- Our products are carefully hand crafted and most are made to order.
- Be cautious when ordering Body Butters during the summer months. We can not guarantee that it will not melt during transit. However we will do all that we can to try and help prevent it. If melting occurs please set aside in cool area to allow for it to firm back up.
- If you encounter an issue with your order please contact us immediately via email at firstname.lastname@example.org
- Unfortunately, we do not accept returns or exchanges.
- Cancellations must be placed within 24 hours of submitting order. Please contact us via email ASAP at email@example.com for any assistance.
- Please make sure you are using the correct address, payment information/ payment method
- Check your order before submitting.
- WE WILL NOT BE RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES. Please check address information including adding any apartment numbers prior to submitting order. Orders will not be reshipped if we receive delivery confirmation. If, your address is correct then contact USPS and file a claim.
- If your package is damaged, please file a claim with USPS. We are not responsible for damage during shipping because we have no control over shipment once it leaves our facility.
- If contents in your package has leaked, please contact us immediately at firstname.lastname@example.org.
- ORDER PROCESSING TIMES: Vary depending on the items you ordered. Please allow 3-5 business days to process your order. Once processed, it will be shipped and tracking number will be sent to the email/phone number you signed up with.
- SHIPPING DAYS: Our shipping days are Tuesday's and Thursday's. We do not offer next day shipping. We will not Rush/Expedite any order for delivery.
- Priority Mail: Ensures the time frame as to when you will get your order once your order has shipped.
- All orders are mailed using U.S. Postal Service
- Shipping takes 3-5 business days ( USPS delivery timeframe) once order is processed and this does not include weekends or holidays. Weekend orders (Friday- Sunday) will begin processing on Monday.
- Orders are usually processed within 3-5 business days before shipping, unless it is a made to order product. Made to order products vary depending on type of product and ingredients being used. So please be patient with us.
- Ordering Perfumes/Colognes: Please be aware that when you place any order for fragrances or that include fragrances, your order will ship with USPS Ground services due to the type of product and the regulations that are placed for such product. So shipping can take 2-8 business days after order is processed. ( for more information please go to the USPS website and search: shipping perfumes or colognes )
NATIONAL HOLIDAY & VACATION ORDERS: If an order is placed on a National Holiday or during our Vacation period, it will begin processing the next business day or upon our return from Vacation. Our Vacation time frame will be posted on our website and social media sites, to better assist you with your shopping and shipment needs.
Due to the wide spread of Covid some products are still taking longer than expected, so please be patient with us. Thank you!
- Your Team Jahzara's Kouture