Shipping Policy

  • ALL SALES ARE FINAL! Our products are thoughtfully handcrafted in small batches, with most made to order. We do not accept cancellations, returns, refunds, or exchanges, though store credit may be offered under certain circumstances.
  •  Body Butter Orders: Use caution when ordering especially during the summer months. We cannot guarantee that they will not melt during transit. However, we will do all that we can to try and help prevent it. If melting does occur, please set aside in cool area or place in the refrigerator to allow for it to firm back up.
    • ORDER PROCESSING TIMES:  Varies depending on items ordered. Please allow us 7-10 business days to process your order. Once processed, tracking number will be sent via email/ text message (depending on tracking method chose)
    • Custom-made products will process within 7-14 business days. Once processed tracking number will be sent via email/ text message (depending on tracking method)
    • WEEKEND ORDERS: Orders placed from Friday 2pm est - Sunday will begin processing on the following Monday.
    • SHIPPING DAYS:  We ship orders Monday - Thursday by 3pm est. We do not offer Rush/Expedite shipping.
    • All orders will receive a tracking number once it is ready to be shipped.

       

      National Holiday & Store Closed Orders: If an order is placed on a National Holiday or during our Closed period, your order will begin processing the next business day or upon our return. Our Processing Time frame will be posted.

  • Standard Flat-Rate Shipping: $13.00

    To guarantee the safe and secure delivery of your Jahzara's Kouture products, all orders are shipped with a flat-rate fee of $13.00. To protect your purchase and prevent missing or misdelivered items, a signature is strictly required upon delivery for all orders. Please ensure someone is available at your shipping address to receive and sign for your package.

    Returned to Sender & Unclaimed Packages

    If a package was returned to Jahzara's Kouture because it was unclaimed or a signature could not be obtained, the following polices apply:

    Reshipping Fee: We will email you a new $13 shipping invoice. Your order will be reshipped once invoice is paid.

    Restocking Fee: If you choose not to have the package reshipped, we will issue a refund for the items to the original payment within 5-7 business days. Please note that the original $13 shipping fee is non-refundable, and a 50% restocking fee will be deducted from your final refund amount to cover processing and material costs.

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     If you encounter an issue with your order that does not deal with shipping issues, please contact us immediately with photos via email at jahzaraskouture@gmail.com
  • WE WILL NOT BE RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES
  • Please check and make sure you are using the correct mailing address, including, adding any apartment numbers.
  • Check your payment information/ payment method prior to submitting.
  • Check over your order prior to submitting to make any corrections if needed.
  • Orders will not be reshipped once we receive delivery confirmation. You must then contact USPS or UPS and file a claim. File a Claim | USPS or  UPS File a Claim | UPS - United States
  • Most orders come with insurance from USPS or UPS based on the order’s value. You can get added coverage through Route for an extra fee. If you decide not to add this coverage, you’ll be fully responsible for your order.
  • If your package is damaged, please file a claim with USPS File a Claim | USPS or  UPS File a Claim | UPS - United States                                                                  
  • We are not responsible for damage during transit once shipment leaves our facility.
  • If contents within your package have leaked, due to our negligence please contact us with photos within 24 hours of delivery at jahzaraskouture@gmail.com 

            - Your Team Jahzara's Kouture