Shipping Policy
- ALL SALES ARE FINAL! Our products are thoughtfully handcrafted in small batches, with most made to order. We do not accept returns, refunds, or exchanges, though store credit may be offered under certain circumstances.
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Body Butter Orders: Use caution when ordering especially during the summer months. We cannot guarantee that they will not melt during transit. However, we will do all that we can to try and help prevent it. If melting does occur, please set aside in cool area or place in the refrigerator to allow for it to firm back up.
- ORDER PROCESSING TIMES: varies depending on items ordered. Please allow us 2-5 business days to process your order. Once processed, tracking number will be sent via email/ text message (depending on tracking method chose)
- Custom-made products will process within 7-14 business days. Once processed tracking number will be sent via email/ text message (depending on tracking method)
- WEEKEND ORDERS: Orders placed from Friday 2pm est - Sunday will begin processing on the following Monday.
- SHIPPING DAYS: We ship orders Monday - Friday by 3pm est. We do not offer Rush/Expedite shipping.
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All orders will receive a tracking number once it is ready to be shipped.
National Holiday & Store Closed Orders: If an order is placed on a National Holiday or during our Closed period, your order will begin processing the next business day or upon our return. Our Processing Time frame will be posted.
- When Ordering Perfumes/ Colognes: Please be aware that when you place an order with fragrances your order will ship using USPS or UPS Parcel Select Ground / Ground Advantage, due to the regulations that are placed for such product.
- Shipping can take 2-7 business days after order is processed (for more information please visit USPS website and search: shipping perfumes)
- If you encounter an issue with your order that does not deal with shipping issues, please contact us immediately with photos via email at jahzaraskouture@gmail.com
- Cancellations: Are not accepted at this time.
- WE WILL NOT BE RESPONSIBLE FOR LOST, STOLEN OR DAMAGED PACKAGES
- Please check and make sure you are using the correct mailing address, including, adding any apartment numbers.
- Check your payment information/ payment method prior to submitting.
- Check over your order prior to submitting to make any corrections if needed.
- Orders will not be reshipped once we receive delivery confirmation. You must then contact USPS or UPS and file a claim. File a Claim | USPS or UPS File a Claim | UPS - United States
- Most orders come with insurance from USPS or UPS based on the order’s value. You can get added coverage through Route for an extra fee. If you decide not to add this coverage, you’ll be fully responsible for your order.
- If your package is damaged, please file a claim with USPS File a Claim | USPS or UPS File a Claim | UPS - United States
- We are not responsible for damage during transit once shipment leaves our facility.
- If contents within your package have leaked, due to our negligence please contact us with photos within 24 hours of delivery at jahzaraskouture@gmail.com